Abandon Ship? Abandon Marketing? Two Bad Ideas!

Monday, January 23, 2012 by Steve Condon
sunken shipThe luxury cruise ship Costa Concordia ran aground off a Tuscan Island the other week - no doubt a major story as lives were lost and the lives of over 4000 passengers were in jeopardy. However the offshoot of this story has been the behavior of the ship's captain Francesco Schettino. 

The captain has been accused of abandoning his ship while there were passengers still on-board. In addition to this being a major "no-no" in the maritime world (remember the captain always goes down with his ship), Schettino faces possible manslaughter charges, which could carry a sentence of 12 years in prison! Whatever news account you hear might be a different version but clearly the captain made a huge error in judgment when he abandoned his ship.

How does this relate to Marketing and Business Development Professional Services? It all relates wise decision making, good judgment and not abandoning your "marketing ship." Whatever role you play in your company's marketing effort, "abandoning ship" is not an option. If you are in a decision-making role, you are responsible for setting the right strategy; if you are not making the decisions, it is your role to follow the directives set forth my management. Either way, you have a role to fill!

As a strategic marketing consultancy, The Allied Group works with clients to help them understand what roles are and how people should fill them. When one person abandons their role, it does affect the whole marketing program (not unlike the behavior of Captain Schettino, who abandoned his role during a crucial time for the Costa Concordia).

Data Appending. Lead Generation. Redesigning Websites. Not everyone can be involved with all things but you owe it to yourself and the company to know what you have to do. As an example, on a personal level, it is not my job specifically to manage the CRM system; but I do have a role of maintaining my contacts and their information so our marketing team can adequately do their job.

Each of us has a job to do with Marketing; you don't need "Marketing" in your title to be aware of these efforts and act on them. 

How will you stay aware and not "abandon ship" when it comes to your company's marketing efforts?


 







Improving Productivity with Single-Source Outsourcing

Thursday, November 10, 2011 by Guest Blogger

The FDA has steadily increased its enforcement focus on supplier controls – a critical potential weak link in medical product manufacturing. Manufacturers can outsource goods and services but not regulatory responsibility or product liability.

Devices pose a unique set of challenges because of the exceptionally wide range of supplied products and services and a reliance on suppliers from other fields, who have limited knowledge of medical risk factors and regulatory requirements.

Another hot-button issue in all segments of the life sciences industry is full service fulfillment outsourcing. In the medical device sector, outsourcing initially took hold in the manufacturing phase, and companies raced across borders and oceans to capitalize on low-cost labor for potentially large profit gains.

Several trends are driving the need for single-source partners. Among these trends are rapid market growth and the emergence of new industry-spanning market segments. New markets, such as those for combination products and advanced drug delivery, are more complex than traditional markets.

Top business thinkers have known for some time that logistical success often equals business success. If you can find a better way to move goods in and out of your
organization and put the right things in the right people’s hands at the right time—your chances of success go up dramatically!

As the logistics outsourcing model continues to mature, companies are realizing that outsourcing key areas of sourcing, kitting and fulfillment can impart large productivity gains that translate into competitive advantages.

Medical device companies and medical marketing consultants, in turn, expanded their universe of external partners. But problems arise when too many outsourced firms are involved. Relying on a number of different suppliers to get a medical device to market can be inefficient and time-consuming. In response, medical device manufacturers have begun seeking partners that can provide full-service outsourcing and mail order fulfillment services.

Partnerships typically begin with a formal assessment process that helps evaluate the strategic elements of an organization’s outsourcing needs and short or longer-term “consult-to-action” retainer relationships often develop.

Programs for a formal logistics assessment look at an integrated supply-chain management approach to ensure more efficient movement of materials in and out of an organization including: procurement, warehousing, packaging, assembly, kitting, distribution, returns management, quality inspections and tracking with the ultimate goal of improving inventory visibility and velocity. 

By storing, assembling and distributing all manner of goods more efficiently, you will be able to positively impact your bottom-line. To learn more about how you can capitalize on low cost outsourcing, click here.



Jon Nugent | Director Client Services
Business Intelligence Solutions |
www.busintellsol.com


Expect The "Unexpected"

Thursday, November 3, 2011 by Steve Condon
SnowLast weekend the Northeast was hit with an unexpected snowstorm. There was a decent amount of snowfall, very high winds, and the snow was very heavy, creating some power lines to come down. Many folks lost their power and are still waiting days later for it to be restored.

OK, those of us who live in New England should not be surprised by this weather, right? But in October? This definitely was an unexpected weather event for this time of the year and people had to act quickly and change their normal plans for what would normally be a beautiful Fall weekend in New England.

These unexpected events happen in the business world every day. Something happens and it forces a business to change their own plans and react to the change. Often times these are events our of your control (like unexpected weather) and you must handle the adversity . . . An economy starts to dip. A high-ranking executive leaves the company. A top client decides to end a relationship? Have any of these things happened to your firm?

Are you a college that has had an unexpected drop in enrollment? Maybe you need to revisit your student yield programs? Or tap into the knowledge of a higher education marketing firm?

Are you a business in need of sales leads? Maybe you need to hire one of the lead generation agencies? Or a strategic marketing consultancy to revamp your business plan?

Business today is full of unexpected events and those who can react survive; those who cannot will not have to worry about it. When that top client wants to end their relationship with your company, do you know what to do? How will you react? Is there a plan in place to retain this client? Often times the plan is that there is "no plan" and everyone scrambles . . . sometimes this works; most times it does not.

What is your company doing to expect "the unexpected"?


Guaranteed Results in minutes a day! Really?

Tuesday, October 25, 2011 by Kevin Riley
Attending a recent "Get Motivated" Infomercial in Providence recently, I was overwhelmed by how easy it is to be incredibly successful. Guaranteed Results !  Bigger... Faster... Better...  Thinner...  Stronger... 

Sounds perfect right? Why wait... The cure for all your troubles is right here waiting.....  Click here ...  Download this...  No risk...  No Obligation...  Instant Results...

The featured guests included the "A" list of the worldwide speaker tour: Colin Powell, Rudy Giuliani, Lou Holtz, Terry Bradshaw - and best of all, everyone's favorite TV dad - Bill Cosby. These powerful speakers brought personal stories and interesting anecdotes all touching on three important themes: God, America and Business.

In between the speakers, the "pitch" was on. The room was full of people hungry for expert wisdom and guidance on how to become wealthy, independent and widely successful via Internet based: investing, real estate and affiliate marketing. For a very low monthly investment - you can join the ranks of millionaire's from ages 4 to 85 who have used these tools to become wealthy in just 90 days.

Now, it's possible that these tools could work and you could be a millionaire in 90 days. In full disclosure - I am a big fan of God, America and Business. I am also a big fan of ROI and of success. I've also seen some exciting business development programs - but none of them worked their magic in quite the same way.

Some bad news.... Managing and growing your personal brand or your corporate brand takes time. There is no panacea, no cure all, no "get results overnight guaranteed" program. Marketing and Sales success evolves from a prolonged, diversified, and intentional effort. Whether you are in Sales and Marketing in Medical Devices, Higher Education, Non-Profit, Insurance or any other field - the keys to success are the same. 

Success is the result of nurturing prospects and clients, providing them valuable content and solving problems. Not exactly rocket science. Good old fashioned business sense. Success comes from working with a Strategic Marketing Consultancy or a Business Process Outsourcing Solutions Provider who will help you build the right model:
  • Research and Analysis:  who are your best prospects?
  • Data Appending:   what is of interest to them?
  • Nurture Marketing: how best to speak to them?
  • Lead Generation:  how can they easily interact with you?
What you will end up with is an Integrated Marketing Campaign that leverages email, web, print, mobile, events and social media.... Combining the best of print and digital to

Some good news....  This infomercial - was free.

Waiting It Out: Works for Hurricanes, Not For Business

Monday, August 29, 2011 by Steve Condon

HurricaneAs some of us folks here in the Northeast wait for Hurricane Irene, we are told to stock up on supplies, bunker down and wait out the storm. We don’t have a lot of experience dealing with hurricanes so more times than not we follow the direction of our local leaders and a common message is “Stay put until the storm blows over!”

 

This is fine for hurricanes but not for business!
 
We are in a challenging business climate so it is essential to “not wait” and keep fighting. When I started at The Allied Group 17 years ago, we were strictly a business forms printer; maybe we would look for an envelope order here and there but the main product was business forms. Then we worked in new areas such as print management as clients started looking for someone to manage their forms, not just print them. Then it was mail order fulfillment services . . . Then we got into promotional products since we had a number of clients ask us “Hey you print our logo on paper; can you print it on a coffee mug?” Then we jumped into commercial print and being able to redesign websites, helping us evolve into a strategic marketing consultancy.

By now you get the idea . . . 
These changes were all precipitated (and became necessary) by changes in the marketplace. Many printing companies who “stayed” just with the printing have suffered and many have not made it.

For us, the changes have been at times a struggle and we have experienced the "growing pains" that come with change. But someone very smart once said: "Would you rather have growing pains or shrinking pains?"

So I ask two questions:
1. Which pains are you getting right now?
2. What are you doing not to "wait out the storm"?

 

 

 

Marketing and Yardwork: It Never Ends

Monday, August 1, 2011 by Steve Condon
Bad GrassAs we turn the page on July and enter August, those with a yard probably start to get sick of the "yardwork thing." Back in the Spring it was fun to get the grass, flowers and mulch going and fixing up after a long winter. Now, after a couple months, it starts to get routine as you cut the grass, pick some stray weeds amd sweep the driveway to keep the yard looking good.

The same story goes for a company and their efforts in Marketing and Fulfillment. We have all seen initiatives at our own companies get off the ground with all the best intentions, only to have the routine set in and see the intiative becomes "yesterday's news."

As a strategic marketing consultancy, Allied is constantly working with clients to gauge the success of their marketing efforts. As a company who offers mail order fulfillment service, Allied works with clients to make sure their processes in this area are running as best they can.

Our goal with clients is to make sure that their strategic plans are followed and carried out. If Marketing in Medical Devices is your plan, are you on track for your company goals? If Life Science Marketing is your future, how are you addressing that? Whatever is your future, are you constantly nurturing those initiatives, similar to the way you keep up the yard each summer?

Allied's mission for all clients is keeping your mission "on point" and keeping the routine out of your company.

Are your marketing intiatives becoming routine?

I Am Not a Role Model!

Thursday, May 19, 2011 by David Speakman
It was 1993. And Nike released this controversial TV spot. For some reason, it always stuck with me. Maybe because I agree with it and it seemed that so many people did not. And it appears that it "stuck" with a lot of people because it is still referenced today. But why?

Because, in my opinion, people just don't want to accept the truth. That, combined with the fact that people interpret it differently, many fundamentally miss the point and some read something into it that it doesn't actually say or imply, creates controversy around a very simple statement.

In the creative design marketing field, you develop thick skin. You learn that "feedback" isn't a personal attack. Strategic marketing consultancy takes that a step further. If you want my opinion, I'm going to give it to you. If you don't want to listen, that's your prerogative. But I often hear things like "I don't believe in social media" or "I don't believe in direct marketing postcards" etc... Well it doesn't really matter if you believe in it or not. Whatever "is", "is"...regardless of whether you believe in it. Social Media is here to stay. Harnessed properly, it's a powerful tool that can help you attract, acquire and retain business. Direct marketing postcards have been around and they'll continue to be around because, with proper usage, they can work!

Many things are difficult to hear. Those things are many times just as difficult to say. But if you take them at face value, most of the time there's a lot of truth in those messages. And by the way, I AM a role model. To my kids! 

 

Spray & Pray...yeah, that's what I say!

Tuesday, May 17, 2011 by David Speakman
Lead Generation MethodsWell, kind of. If you talked to any lead generation agencies or strategic marketing consultancy firms now, or going back a couple of years... the term "spray and pray" would certainly have to be followed by the prerequisite chuckle or at least a smirk. But why would such a popular tactic maybe 5 years ago or longer now be a virtual curse word or insult? Cuz people don't get it.

We're talking about the top of the funnel here folks! I know I'm going down a slippery credibility slope now, but at this stage in the process I want as many people as my funnel can muster. In general, I want you, your friends, your grandma and your podiatrist to know who I am, what I do and how to get in touch with me if you need to. I want to be top of mind.

Of course this "approach" began to lose it's appeal in the world of corporate marketing communications when the only tools in your tool belt were direct marketing postcards and data to print. It simply costs too much to reach out to a large group of unqualified people via print (and many other media) and then fold your hands neatly together and kneel in front of your phone.

But that's a different argument. It simply means you probably shouldn't use print as a cold local lead generation method! To me, as marketing technology has advanced, I've got my CRM, Marketing Automation, and social media to help me manage and track my leads, develop appropriate nurture campaigns and fantastic forums to push my content out. Maybe it's just a matter of changing "spray and pray" to another old adage, "the more the merrier!"

Social Media and Other S's of Marketing

Monday, May 2, 2011 by Brian Butler

I just sat through a fascinating presentation by Harry Gold of Overdrive Interactive on social media marketing. Several things stood out.

There is a misconception among some that much if not all of this stuff is “fluff”. It’s not.
Many people that I’ve spoken with think social media marketing only works with B-to-C applications. That’s wrong.

You can “dabble” in it and maybe get a hit or two along the way that will turn into something over time. Maybe- but – not likely.

Here are the three words I’d offer to counter those arguments.

Sophisticated. On the contrary to the “fluff” argument, the strategic marketing consultancy "types" who engage (successfully) in social media marketing are very sophisticated. It is not child’s play. The creative and technological aspects of a marketing services company successfully deploying it are every bit as critical as traditional media channels.

Savvy. B-to-B organizations are have woken up to the need to add social media marketing to their integrated marketing communications program. Over 80% of companies with more than 500 employees are doing it. They realize that if “you’re not in it – you’re outside it”.

Serious. They say that politics is a full-contact sport. So is marketing and sales support / business development / revenue and customer creation. If you want to grow your business in the 21st Century, you need to figure out how to add social media marketing to your mix.

I’m not a believer in “silver bullet” answers or putting all your eggs in one basket. But, just so you know, if it’s not, social media marketing should be a big part of the plans for your integrated marketing communications program in the future.

Sports and/or Business

Monday, January 24, 2011 by David Speakman
Marketing Consultancy ServicesFresh off the weekend and the Superbowl being set, I found myself wondering many times about how the sport itself translates into a business. Of course there is strategy on the field and in the game plan, but is there strategic marketing going on as it relates to the overall goal of the team? I'm not talking simply about promotions. I'm wondering...are all teams trying to win? Does winning on the field = business success?

As a true New England sports fan, that has been/was always the knock on the Red Sox and Bruins. After Dan Duquette proudly proclaimed that "we spent more time in first place than any other team" it became clear that the ultimate goal may be to simply build a competitive team. They may not win it all, but they put bodies in the seats and they "make it interesting" every year. And really, do we want to make the investment (financially, physically & mentally) to be a true contender? 

You could say the same thing about business. We're brought in for our marketing consultancy services and to implement tactics like one to one communication and to redesign websites, but are we fundamentally willing to make the tough decisions? Are we willing and able to make the investment needed to field the best team possible?

"Strategy" is a word that's getting tossed around left and right in the boardroom and in the locker room. And I'm beginning to wonder if we've forgotten what it actually means. To be an elite 3 PL Provider or marketing communications company, we've got to actually put our money where our mouth is and make the move from pretender, to contender!     

 

What's Trending?

Monday, August 2, 2010 by David Speakman
Well, according to Yahoo as of right now -- you've got a range from American Idol, to Chelsea Clinton, to Iran, to bear attacks of all things. But in the world of strategic marketing consultancy services and top 3pl companies, we've got to do a little better than just what's hot right now! Or do we? As much as we need to stick to the basics and practice what's tried and true...we get the most questions about what's hot and how we can best hitch on to that wagon. And, come to think of it, that's probably to be expected. What's HOT for us right now? How about small business supply chain management? Maybe marketing for higher education? A few promotional product ideas...and some digital asset management solutions. They might sound as disjointed as Chelsea Clinton is to bear attacks, but the bottom line is that's what our best prospects are looking for. And, basically, it's what The Allied Group is good at. As a marketing communications company that also offers total fulfillment outsourcing, we've got our best clients covered from marketing strategy to supply chain management strategies. If you need to attract, acquire or retain more of the right customers AND contain, reduce and remove operational costs, we should talk!

PRINT IS DEAD!

Wednesday, July 28, 2010 by David Speakman

Yeah that's what I said! Or is it? Well don't believe everything you read (except now). In the last 10 years, direct mail has gone from a $40 billion dollar advertising spend in 1998, to a $56.7 billion dollar advertising spend in 2008… an increase of just over 41%.[1] And while direct mail spending has begun to decline in this recession (the first such decline in over 60 years…along with declines in TV, newspaper, cable, radio and internet ad revenue), print fulfillment mail continues to generate one of the highest response rates amongst other major media. Telephone generates the highest response rate (8.55%), followed by Direct Response Television (8.14%) followed by mail (3.4%). And in most cases, telephone response rates reflect follow-up to direct mail campaigns.[2]

In addition, 71% of U.S. consumers actually respond to direct mail and 69% of consumers have expressed that Direct Mail is their preferred method of contact (versus 28% email and 3% telemarketing.)[3] 17% of the U.S. population orders merchandise or services via the mail and these consumers spend $528 billion annually in response to direct mail.[4] On average, every dollar spent on direct mail brings $11 in sales.[5]

The output of US printing manufacturing is forecast to grow at an annual compounded rate of 2 percent between 2009 and 2014. The printing industry was among 11 of 18 US manufacturing sectors that saw month-over-month growth in August 2009. Major advancements in technology (namely digital presses used for personalized direct mail) have dramatically contributed to industry consolidation. And while that isn't good news for the small, family-run printer, it has paved the way for faster production, smaller order quantities with more color, full service fulfillment and a more appealing cost structure.

It’s amazes me how many people are still searching for the "magic" solution. Probably because it IS possible in this world we live. We all know there are no fairies and pixy dust, but when the perfect combination of great creative design marketing, attention-grabbing messaging, a client willing to bend the rules and stick their neck out a bit and perfect timing is achieved, magical things CAN happen. But the reality is that those magical combinations just don't come around too often. (On a side note, I’m thinking about the Marlboro Man, "Tastes Great...Less Filling", "Just Do It", Apples "1984", "Where's the Beef?"… I could go on.)  
                      
                                                     print fulfillment

The bottom line is that it isn’t so much about which channel of media is better than another (they each have their strengths and weaknesses). The best integrated marketing communications campaign is constructed as a multi-media approach with each medium acting as a support mechanism for the other educating your best prospects through the lead generation and sales cycle and eventually turning them into customers. As the batch-blast era of direct mail moves toward a more targeted, strategic marketing consultancy approach, a healthy mix and balanced attack to reach your targeted audience is simply the best approach. Cost-per-contact varies tremendously amongst the 10 or so major media options. And while direct mail certainly costs more, its revenue-per-contact still make it one of the most effective marketing tools for your buck!

[1] The Winterberry Group

[2] USPS Media Choices Today: What’s Getting Through

[3] InfoTrends/CAP Ventures

[4] USPS and DMA statistics

[5] Xerox Designing for Digital