Years of Marketing Bliss

Monday, March 5, 2012 by Steve Condon

My wife and I celebrated our 17th wedding anniversary this past weekend. We have a lot of "give and take" that makes our relationship work: We enjoy being out together and being with our kids but we support each other's individual interests. She goes away with girlfriends each year; I go away to a Patriots game with some buddies. She goes to a yoga class 2-3 times a week; I run 2-3 times a week. She meets with a regular book club; I play basketball one night a week. As is the case in other successful relationships, each side understands the others' goals and aspirations and encourages those things.

Your relationship with your marketing partner should work the same way. The relationship between a business owner and their marketing partner should be as "open" as any successful relationship you might have in your life. Think of any successful relationship you have  - spouse? friend? neighbor? What makes it successful? Certainly we don't need all the details of your personal relationship but chances are the overriding theme is that you have an  understanding and expectation of what you expect from that person. You might not be the "best friend" to the next door neighbor but if you have a mutual understanding of each other, it works!

The Allied Group works closely with clients so we have a clear understanding of our role in the relationship. For some clients, we are their main resource and serve as the role of their marketing department, assisting on just about everything from lead generation to promotional printed products to redesigning their website. For other clients, they may have their own marketing resources but they need Allied to "fill in the cracks" of what they cannot do internally.

When you are not clear on roles and expectations, like other relationships, your relationship with a top direct marketing agency could be headed for trouble. If your client expects one service and you expect something else, this creates the confusion that generally leads to bad feelings and frustration -- on both sides!

We suggest you sit and meet with the client on a regular basis to discuss goals and aspirations. Our formal Client Retention Program mandates that regular meetings occur with all of our larger clients so that we always are aware of what they want, what they expect and lastly, how they perceive our value to them. On our side, these regular meetings keep us aware of their constantly evolving needs, allowing us to react to those needs.

We have found these retention meetings to be a great source of information and a chance for both sides of the relationship to discuss the future. Like a good relationship with a spouse or a close friend, a clear understanding of roles and expectations can help pave the way for many years of a satisfying relationship for both sides.

How well do you know YOUR client?

 

 

 

 

 

 

 

 

 

 

Play Ball (For a Long Time) !

Thursday, February 16, 2012 by Steve Condon

The Boston Globe this week showed their annual picture of a large truck driving all of the Boston Red Sox equipment down to spring training in Florida. This is a much anticipated photo for Boston sports fans, as it signals the end of winter and lets us dream about what our beloved Sox will do this summer. For me, it also strikes me as a reminder about the length of the baseball season.

baseballSpring training gets going in February and the World Series does not end until late October - 8 months! Between now and then, you will probably shovel snow, cut the lawn many times, wish your Mom a happy Mothers' Day, maybe take a vacation, rake leaves, see the kids finish one school year and start another. For baseball players, this is one long season with many ups and downs.

Like a baseball season, your marketing season (which basically never ends) will have those peaks and valleys. A baseball season lasts 162 games and teams will have both winning and losing streaks, there will be injuries, there will be high times and low times. A marketing season will have at times an abundance of leads and opportunities to work on - and there will be be "slow" times. There will be marketing campaigns that work and some that don't. Either way, you will have to persevere through the entire season.

Like a baseball team, your marketing program will have strengths and weaknesses. A baseball team might have a great infield, good hitting but poor pitching. A marketing "team" might have strong creativity and proactive ideas but poor execution. Either way, your strengths need to compensate for the weaknesses so, as a team, you win at the end.

Like a baseball game, you will have many opportunities to score. A baseball game consists of nine innings and each inning allows three batters (at minimum) to make something happen. In a marketing game, you get many chances to make something happen. It will be up to your marketing team to be resourceful (like a good baseball team) to execute a plan for maximum "runs scored."

As your favorite baseball team relies on key areas such as hits, runs and good defense, your marketing team should focus on key areas like lead generation, data appending, promotional imprinted products, and mail order fulfillment services. As the baseball managers rely on statistics to manage and guide their team, a top direct marketing agency uses statistics like ROI, sales conversion, and profit margin to manage their team.

So as we see that infamous truck head to Florida with all the bats, gloves, and balls, it makes you remember the long season ahead for both baseball players and marketing people alike.

Play Ball! 








 

Make the Slow Week a "Planning" Week

Thursday, December 29, 2011 by Steve Condon
2012This week is a coveted week for many folks. The week between Christmas and New Years is a vacation week for many - in fact, for those who are working it is usually a bit slower since many of our colleagues are not around. For many it becomes a chance to "catch up" on piles of mail, email, or other paperwork that was not done "when it was supposed to."

Looking ahead to next year (really, next week) is also a typical activity for this week. For those of us in business know that the "race for revenue" starts back up once the calendar changes to January. If your revenue for this past year hit your expectations, good for you! If your revenue was down from what you expected, maybe not so good. Either way, you will have little time to either celebrate or commiserate over your results. Don't look know but 2011 is leaving and here comes 2012!

Are you planning ahead for next year? Are you ready to surpass goals from 2011? What are the priorities for the next year?

Do you have enough "irons in the fire" to generate the sales revenue you want? Do you need one of the lead generation agencies to help you? Do you have enough business development professional services to keep your pipeline filled? What will you do to increase your sales presence next year?

Hand in hand with sales is your marketing . . . is your "homegrown" system to market your company in line with what you might get from a top direct marketing agency? Do you have enough promotional product ideas to keep your name in front of clients and prospects?

Then behind the scenes . . . how are the operations looking? Need any help with your supply chain management strategies? Is your shipping fulfillment plans ready for the next year?

Bottom line, the calendar might read this to be the last weak of 2011 but for many of us, this should be the "first" week of 2012!

What are you doing this week to plan for 2012?






Have Another Plate of Marketing!

Friday, November 18, 2011 by Steve Condon
thanksgivingMy favorite holiday of the year is Thanksgiving! Between the four-day weekend, not having to buy presents, and seeing old friends at the Turkey Classic Road Race in my hometown, Thanksgiving is WITHOUT A DOUBT the best weekend of the year! OK, who's kidding who . . . eating all the delicious food makes this a great weekend as well! "Pass the Turkey" - "How about some more cranberry?" - "Any of that stuffing left?" . . . building a dinner plate at the table on Thanksgiving Day brings a smile to anyone who like to eat (like me).

Marketing is not much different that the dinner table on Thanksgiving Day: As turkey, stuffing and cranberry are all "pieces" of your dinner plate, you can use different pieces/tactics to help build your marketing plate.

As you sit down for dinner on Thanksgiving, you ask, "Hmmm, what am I in the mood for? Turkey? Stuffing?"  

As you sit down for planning a marketing strategy, you ask, "Where does my business need help in the marketing area?"

Does your marketing appetite savor more leads? Then hire one of the local lead generation agencies out there. Maybe you have a favorite aunt who has a special apple pie recipe and you would not think of trying to do it yourself when she can bring it? Well, why would you try to generate more leads without an expert to help?

Does your marketing appetite need more promotional product ideas? Same thing - leave the apple pie to that favorite aunt and leave the creative choices for promotional products to someone who is expert at that field.

How good is your website? My guess is you are expert at your own business and maybe not so much at being the "webmaster" . . .  that is OK, focus on what you are good at and outsource that task to a firm that can redesign websites.

By now, you are getting the idea . . . while we look forward to a great holiday weekend, remember just two things about marketing and Thanksgiving:

1.  You have lots of choices to build the dinner plate/marketing plan that you/your business wants. Try a little of everything and go back for seconds on the food/tactics that work.

2. Let the experts do the things that are not your core business. Like that aunt with her fabulous apple pie, does it make sense to do it yourself when it can be done by the "apple pie expert"? 

Happy Thanksgiving!




 




Expect The "Unexpected"

Thursday, November 3, 2011 by Steve Condon
SnowLast weekend the Northeast was hit with an unexpected snowstorm. There was a decent amount of snowfall, very high winds, and the snow was very heavy, creating some power lines to come down. Many folks lost their power and are still waiting days later for it to be restored.

OK, those of us who live in New England should not be surprised by this weather, right? But in October? This definitely was an unexpected weather event for this time of the year and people had to act quickly and change their normal plans for what would normally be a beautiful Fall weekend in New England.

These unexpected events happen in the business world every day. Something happens and it forces a business to change their own plans and react to the change. Often times these are events our of your control (like unexpected weather) and you must handle the adversity . . . An economy starts to dip. A high-ranking executive leaves the company. A top client decides to end a relationship? Have any of these things happened to your firm?

Are you a college that has had an unexpected drop in enrollment? Maybe you need to revisit your student yield programs? Or tap into the knowledge of a higher education marketing firm?

Are you a business in need of sales leads? Maybe you need to hire one of the lead generation agencies? Or a strategic marketing consultancy to revamp your business plan?

Business today is full of unexpected events and those who can react survive; those who cannot will not have to worry about it. When that top client wants to end their relationship with your company, do you know what to do? How will you react? Is there a plan in place to retain this client? Often times the plan is that there is "no plan" and everyone scrambles . . . sometimes this works; most times it does not.

What is your company doing to expect "the unexpected"?


Business Pros Still Trick or Treating

Thursday, October 27, 2011 by Steve Condon
pumpkinSo who is trick or treating this upcoming Monday night? Wasn't Halloween one of your favorite days of the year as a kid, dressing up in your favorite costume and coming home with a bagful of candy! "Trick or treat" was our favorite expression in those fun younger years.

Now, as business professionals, we are still playing Halloween . . . looking for as many treats and avoiding as many tricks as possible. Our days (and sometimes nights) are filled with challenges that can make your work week a bunch of peaks and valleys.


For those involved with supply chain fulfillment, there are many ways to get tricked as there are treats. This is a detailed business process that one little trick can change an entire process to satisfy your client.


For those involved with data to print programs, you look for treats as an updated address list or "clean" data.


For lead generation agencies, the tricks and treats are easily identified . . . find a good lead and you have a treat - find an unqualified lead and there is your trick.


Tricks and treats can make your workday both frustrating and challenging at the same time. They are the ups and downs that make business interesting. They are the reason we love to succeed. They are the reason we come to work each day. Obviously we don't love the tricks but we know that those tricks make the treats worthwhile.


How do you and your clients handle their tricks and treats?

Marketing: There Is No Finish Line

Friday, September 23, 2011 by Steve Condon
runningI recently had the opportunity to compete in the 13th Annual Reach the Beach Relay. This is a relay race where 12 people get together and run 200 miles as a team over 24 hours. The team was driving overnight in 2 vans following our teammates run from Cannon Mountain to Hampton Beach in beautiful New Hampshire. It may sound to crazy to the non-runners out there but I assure you it is an awesome event, with lots of camaraderie, teamwork and support. I was in awe that at any time there was always someone from our team running, helping the entire team "reach the beach" at Hampton!

As I was running my legs throughout the 24-hour timeframe, I was seeing the comparison between a running relay and a business marketing plan: There is no downtime!

Whether you are marketing in medical devices, life science marketing or if you are a higher education marketing firm, it is an ongoing effort. Consumers today are inundated with information and it is a necessity to keep the marketing plan always moving. Similar to a relay team, a marketing effort requires a plan for constant action and there needs to be constant motion. Like a strong relay team, there needs to be a chain of activities to keep the momentum going.

There is web design branding; there is promotional imprinted products; there are lead generation agencies; there are many more other marketing tactics that can be used. Whatever you use, it is critical to maintain a plan of regular contact and communication with clients, prospects and "friends" of your company.

Unlike a relay race, there is no finish line in marketing your business!



Spray & Pray...yeah, that's what I say!

Tuesday, May 17, 2011 by David Speakman
Lead Generation MethodsWell, kind of. If you talked to any lead generation agencies or strategic marketing consultancy firms now, or going back a couple of years... the term "spray and pray" would certainly have to be followed by the prerequisite chuckle or at least a smirk. But why would such a popular tactic maybe 5 years ago or longer now be a virtual curse word or insult? Cuz people don't get it.

We're talking about the top of the funnel here folks! I know I'm going down a slippery credibility slope now, but at this stage in the process I want as many people as my funnel can muster. In general, I want you, your friends, your grandma and your podiatrist to know who I am, what I do and how to get in touch with me if you need to. I want to be top of mind.

Of course this "approach" began to lose it's appeal in the world of corporate marketing communications when the only tools in your tool belt were direct marketing postcards and data to print. It simply costs too much to reach out to a large group of unqualified people via print (and many other media) and then fold your hands neatly together and kneel in front of your phone.

But that's a different argument. It simply means you probably shouldn't use print as a cold local lead generation method! To me, as marketing technology has advanced, I've got my CRM, Marketing Automation, and social media to help me manage and track my leads, develop appropriate nurture campaigns and fantastic forums to push my content out. Maybe it's just a matter of changing "spray and pray" to another old adage, "the more the merrier!"

Are you stuck in spam land?

Thursday, March 31, 2011 by Melanie Mathews

Most of us have been on both ends of spam'a'lot. We have missed important messages that our got stuck in our filter and our important messages have been missed by others. This can lead to big problems - hard feelings, lost business and even derailed job searches.

Most spam filters use a scoring system and each violation has a value. The higher the sum of a message’s offenses, the more likely a spam filter will derail the message (or not delivered at all). Just one offense usually isn’t enough to flag a message as spam - it takes a combination of violations. But alas the system isn’t perfect - what computerized system is? And sometimes legitimate messages are wrongly marked as spam. Keeping in mind some do's and dont's should help and assist in furthering your marketing communication strategies.

DO:
use plain text - whenever possible. The truth is HTML messages are prettier and many spam filters are regarding them as less spammy but a text email will always score less against spam filters. If you do want to use HTML make sure your code is clean and simple - sloppy code will sure be picked up.

DONT: be super duper awesomely excited! Certain words and phrases will surely be picked up by filters. Talking about money and breakthroughs and using exclamation points are red flags so avoid them.

DO:
avoid sending attachments unless you know you are a trusted sender in your recipients filter. Links are better to use.

DO: avoid using colored fonts. I know black can be boring and colors are fun but it might flag your message.

DONT: be afraid to call in an expert. Bringing in a top direct marketing agency to help write your messages and assist with current projects is not something to be afraid about. Having an expert help you is a great way to increase your lead generation efforts and improve marketing and sales support.

Bottom line:
use your best judgment and keep your emails sounding professional and you should be all set.

Which Test Won?

Tuesday, February 22, 2011 by Melanie Mathews

Which Test WonEver wonder what is going to work best in that email campaign you're about to launch? Will that short subject line attract more opens? Will this banner perform better? These all are valid concerns and it's hard to figure out - I mean everyone has a difference of opinion and we all want solid marketing communication strategies. Stats are stats however and the results on studies performed can sometimes outweigh someone's bias.

I stumbled upon a great site today called Which Test Won. A weekly poll is put up for people to vote on which email (for example) performed better in a group. After your vote is complete the real stats are shown. You might be surprised by the answer and how well certain items performed over their competition.

If you have a website you are using it as one of your lead generation methods. There are so many factors that go into choosing the 'best' thing for your company to do. While this isn't and definitely shouldn't be your end all-be all of information, it's a great place to start doing some research for that next project.

The Allied Group is a top direct marketing agency and if you have any questions please don't hesitate to reach out.

Looking at the "social" in social media.

Tuesday, January 18, 2011 by David Speakman
Marketing Communication StrategiesI'm just as guilty as anyone. I've jumped on the bandwagon and embraced all the tactics...blogging, tweeting, posting, inviting, connecting...certainly more to do, but you get the idea. So I guess you could say the "media" part of social media. And I guess that makes sense. As a contributor in a marketing communications company, it would seem logical that I would be active in all these areas.

But as a top direct marketing agency looking to embrace and incorporate social media as one of our primary lead generation methods, you could say that I'm missing 50% of the equation. What about the "social" part?

Easily overlooked, it's the most fundamental aspect of business development in general. It's probably not a coincidence then that the overall business climate and atmosphere has gotten more personal. It used to be that there was a separation between who you were as a professional and who you were as an individual. The two didn't necessarily have to be bipolar, but you wore your wing tips at work, and your slippers at home. And you didn't ever mix them up.

But with Facebook and LinkedIn and the fact that I'm writing in this style in a business setting for business purposes are all examples of how people are expressing themselves as individuals. There's no doubt that the "blurring of the lines" has created its fair share of concerns, but let's focus on the positive for now. The fact is that people work with people. People they like, people the can relate to, people they can converse with...people they feel comfortable with. It doesn't mean that I need to break bread with everyone in my social network, but my network is comprised of people I like and people that I would buy a drink for if I ran into them at a restaurant on "my" time.

Just one example of how this hit home for me. The main contact at one of the large clients we work with on lead generation using one to one communication is just a tough guy to pin down. And, simply put, he's busy. He doesn't always respond to emails and other outreach. But when my daughter was born, I posted an auto-reply message on my email saying I would be out of the office due to the birth of my daughter. As I checked my email late that night, I had an email from him. He congratulated me and wished me the best of luck during this very significant time in my life. It made me realize that I can incorporate all the "tactics" I want...but If I lose sight of the simple social foundation and the importance of connecting with people and building relationships, I'm simply missing the whole point!   

 

7 Random Christmas Quips!

Wednesday, December 22, 2010 by David Speakman
1. Batteries not included. Literally. Any top direct marketing agency will tell you. But you might want to pick some up just in case!

2. Millions of kids can't be wrong. The last I checked, incorporating kids into any integrated marketing communication strategy is a winning formula. And most are cute anyway.

3. You're never too old to wish. They say hope is not a strategy. But nobody as ever said nothin' about wishes! Now that's strategic marketing.

Marketing Strategy Services

4. Say "Ho-Ho-Ho" out loud, you'll feel better...trust me. And it just may be the earliest form of local lead generation. 

5. Santa does like cookies...just look at him! As the first true mail order fulfillment service, he needs his energy.

6. It doesn't have to be believable for you to believe. Unlike a good marketing communications campaign. 

7. Merry Christmas to all, and to all a good night! The Allied Group, a Marketing Communications and Fulfillment Services company, wishes everyone a Merry Christmas and a happy and healthy new year!