Do You Know your Customers’ and Boss’s Decision Shortcuts?

Thursday, May 17, 2012 by Larry Rondeau

When you communicate, how do others evaluate what you say? Effectively transmitting ideas is vital in business. Executives with important initiatives need to get buy-in from colleagues, superiors and agents. Marketers need to get the company’s message across to insureds and prospects. 

 
Whether in one to one communication or a marketing and sales support campaign, you could spend hours putting together a strong, persuasive message. But busy people often don’t take the time to carefully consider all the facts. Instead, research reveals, they use decision shortcuts. You probably do it yourself. Some decision shortcuts will vary from person to person. Do you know which ones your boss or customers use?  Some are universal. Here are two:
 
Confidence
 
Georgetown University professor Deborah Tannen wrote, “The CEO of a major corporation told me that he often has to make decisions in five minutes about matters on which others may have worked five months. He said he uses this rule: If the person making the proposal seems confident, the CEO approves it. If not, he says no.” One who speaks with conviction often wins others over.
 
This, of course, is a two-edged sword. Many have attended meetings where one person appears supremely confident, but hard facts prove him/her wrong. As Professor Tannen’s example shows, people often assume that the most confident person in the room is the most correct. It’s therefore vital to base a self-assured presentation on solid evidence.  No doubt the JPMorgan Chase executive who recommended gambling on risky trades sounded convincing, but that didn’t stop the bank from losing $20 billion.
 
Familiarity
 
Does it truly pay to regularly advertise your product or idea's advantages? Yes. Repetition boosts familiarity. Researchers find that people often base judgments on how easily something comes to mind. Social psychologist and author Dr. David Myers restates their conclusion: “Mere repetition can make things believable.” Studies reveal that even false statements, if repeated often enough, will be widely regarded as true. Naturally, in the information age lies are often quickly exposed. But if repeating a falsehood increases its acceptance, what will skillful reiteration do for the truth?
 
Effective marketing communications strategies often involve artfully repeating a product or plan's key advantages  enough to gain acceptance. This is particularly true during challenging economic times. Harvard Business School professor John Quelch states, “It is well documented that brands that increase advertising during a recession, when competitors are cutting back, can improve market share and return on investment at lower cost than during good economic times.” 
 
Thus an integrated marketing communications campaign that uses different communication channels and messaging to build a brand will often succeed. In uncertain times people look for a sure thing. They often choose a product or a plan they’ve come to believe will work for them.
 
Are confidence and familiarity shortcuts your boss or customers use to make decisions? Research reveals several others that are common. Stay tuned. 
 

Reducing “No-Shows” at Admissions Events - Part One

Monday, May 14, 2012 by Larry Rondeau

 

Getting students on campus is a well-known key to successful admissions conversion and yield programs. Few marketing communication strategies can match the yield rate for students who visit for a tour and admissions interview.  As a marketing services company that has helped colleges improve both applications and enrollment, The Allied Group is committed to finding new ways to get more students to sign up for campus visits.
 
But success depends on students who sign up actually showing up on campus. A discussion on LinkedIn’s College Admissions Experts group indicates that some institutions experience no-show rates of 50%. That can cause problems for both students and enrollment managers. How can applicants make informed decisions without coming to campus? Can admissions officers accurately assess borderline students they’ve never met? What effect will a low yield rate have on the institution?
 
Can colleges lower the no-show rate? Suggestions offered by the group included calling students rather than relying on mail or email, teaching reps to avoid telling too much over the phone, calling parents to make sure the appointment made works for them, and calling to remind the student the day before the interview - all seemingly sound suggestions.
 
Two further recommendations have a sound basis in research. Studies have found, as communications psychology expert Robert Cialdini, PhD puts it, “People always want more of what they can have less of.” Students who compete for admission value it more highly. Utilizing that principle, one experienced admissions officer advised informing the student about something Admissions needs to properly consider their application, like crucial paperwork or their commitment to being a good student. Another likes to let students know that she is fitting them into a tight interview schedule. This has the tendency to make the appointment feel more important to the prospect. If the schedule is tight, a wise admissions officer will make sure students know it.
 
Another important research finding that can help is the Commitment/Consistency principle, demonstrated by over 1,000 studies. Dr. Cialdini writes, “Once an individual takes a stand, goes on record, or establishes a position, there is a tendency to respond in ways that are stubbornly consistent with it.” In one study, restaurant staff lowered the percentage of people who failed to honor their dinner reservations by two-thirds, from 30% to 10%, by obtaining a commitment. 
 
After taking the reservation, staff normally said, "Please call if you have to cancel." The researcher changed that to a question, "Will you please call if you have to cancel?" The staff member then waited for a response. Naturally, most patrons promised to call. And having made that commitment with their own lips, most honored it.
 
Research reveals an additional step that could further reduce no-shows. It utilizes a proven principle that is both easy to apply and highly effective. What is it? You can learn the answer in “Reducing “No Shows” at Admission Events – Part Two.” Please look for it here during the week of May 21st.
 

What's Trending 10

Friday, May 4, 2012 by David Speakman

Well I've taken a little break from this deep topic because I wanted to keep everyone on their toes. Looking at beautiful women, scandalous topics and pressing political views of famous celebs is certainly riveting, but it is hard work. So here goes according to Yahoo:

Communications Marketing CompanyKelly Ripa: I guess filling Regis's shoes is going to be difficult. And one thing we do know now is that it won't me Mrs. Ripa's husband Mark! I guess Kelly wouldn't be able to handle that. By the way, when did Regis leave? Did anyone else know about this?

Vince Young: So here we go. A little more in my comfort zone. But I'm not actually sure why Vince is trending. The only thing I can tell is that he is set to work out for the Buffalo Bills. Not exactly earth shattering news, but I guess football has become America's game!

Paulina Gretzky: Welcome to the world of social media and celebrity children. I can't say I had ever heard of Paulina Gretzky, but looking at her last name, it didn't take me long to figure out who she was. And I guess everyone else knows who she is too after posting revealing photos of herself on Instagram.

Well, as usual, we see a lot of beautiful celebrities, sports and a little social media mixed in this time. Effective marketing communication strategies tend to include these very tactics. At The Allied Group, we work with our clients to provide the best possible solution for effective lead generation. And implementing lead generation methods that capitalize on what's going on in the world around us enable us and our clients to capitalize and put this to work for them.

You never know, if Vince's workout doesn't go well with the Bills, he could be available! Could he be the next face of your organization?  

 

If a Blog Fell in the Woods...

Wednesday, May 2, 2012 by David Speakman

Marketing Communication StrategiesThe answer is yes! So blogging for SEO purposes, as legitimate lead generation methods go, is a good thing, right? Not if you don't do it. For some reason, it has fallen further and further down my radar screen as I get wrapped up and entrenched in the "day-to-day". The cost of not being "heard" is not being "found".

You may get a little overwhelmed with all the new technology and, potentially, face some resistance from those "old school" colleagues of yours who "pound the pavement" and don't rely on those "blueberry's" and "spacebook" stuff. And while I'm not one to completely abandon the tried and true, it is becoming more and more clear that the payoff of some of this new technology is evident. As a marketing communications company, or for any company for that matter, it is imperitive to continue talking. The expression "silence = death" is true!

Remember, the fundamental goal of a business blog is to generate and publlish informational/educational/interesting content that is laser focused on strategic key words/phrases enabling you to be found by search engines. Followership is great, but there are millions of people out there looking for your products and services. There are only a handful of people you can personally connect with or are part of your extended network. Sound marketing communication strategies are rooted in the ability to deliver content the motivates an audience to action.

So there's nothing wrong with "pounding the pavement" or even implementing some tried and true tactics as part of  your business development plan. But remember, if you don't get with the times, you won't be heard. And if you're not heard, your not what?   

    

Marketing - Should it Motivate and Educate or Aggravate?

Wednesday, May 2, 2012 by Larry Rondeau

 

What impels advertisers to repeat the same television commercials over and over again? When you’re searching for information on the Internet, why do online ads take over your screen? Have studies shown that these tactics induce consumers to inquire, sign up, or buy? Does advertising have to be annoying to be effective?  
 
Researcher David Schumann conducted a study to discover the effect repeating the same commercial had on consumers, reported social psychologists Elliot Aronson and Anthony Pratkanis. Similar to the findings of previous research, Shumann found that repeating an advertisement as subjects watched television increased consumers’ belief in its claims and liking for the product – to a point. Those who saw the ad four times during their viewing period gave the product a higher rating. Viewers who saw it eight times gave it a poorer evaluation. Clearly, they had become annoyed.
 
Utilizing the Research
 
To combat this, advertisers began to maintain the essence of the message but vary its presentation. They changed the settings, camera angles and spokespeople. They used multi-channel marketing approaches, deploying everything from television to print to personalized direct mail and customized landing pages along with regular and mobile websites to reach consumers in different ways. It worked!
 
Upscale discounter Target, for example, employs several top advertising agencies, churning out an endless flow of entertaining commercials and clever print/online ads. All contain the same core messages the retailer wants consumers to remember. And because the ads are done well and varied to avoid wearing out viewers, consumers in one survey said they actually enjoy Target commercials. It must be working – the retailer’s sales continue to increase despite the up and down economy.
 
Pitfalls
 
Far too few advertisers have learned from Target’s success. It seems like every local evening newscast treats viewers to the same commercials presented twice – not at different times, but in succession. This increases, not belief and liking, but irritation. Popular websites have ads that completely take over the screen.  This can be incredibly annoying for consumers browsing online, especially for mobile users who need an answer on the spot. 
 
Some bloggers who work hard to produce genuinely enlightening material fall into the trap of emailing their readership several times a week.  Some do it every day.  They seemed to have missed wise King Solomon’s frank advice, “Make your foot rare at the house of your fellowman, that he may not have his sufficiency of you and certainly hate you.” In marketing, this principle helps one realize that bloggers and advertisers always walk a tightrope between getting noticed and becoming notorious.
 
Effective marketing communication strategies center on the feelings and beliefs of the target audience. As a marketing communications company striving to achieve recognition as a top direct marketing firm, The Allied Group continually considers our clients’ goals/culture and, most importantly, their customer’s communication preferences. This knowledge combined with insight into consumer psychology and effective, tailored design for each chosen communication channel can synergize to produce a fruitful campaign.  
 
 

Hazing – Why it’s So Hard to get College Fraternities to Stop

Friday, April 13, 2012 by Larry Rondeau

The Boston Globe reported on Tuesday that five BU students were found in the basement of a house in Allston occupied by members of the Alpha Epsilon Pi fraternity. The students, all men, were taped together, clad only in underwear and covered in condiments like fish sauce, hot sauce and mustard as part of, police believe, a hazing ritual.  

This fraternity is not affiliated with Boston University, but, according to the Globe, BU recently suspended the Sigma Delta Tau sorority after underage women were allegedly forced to drink liquor until several required hospitalization. Alpha Epsilon Pi members were also allegedly involved. 
 
Hazing, outlawed in Massachusetts, is by no means confined to BU. Other prestigious institutions continue to wrestle with the problem. Despite the strong anti-hazing stand taken by many institutions this practice just won’t go away.
 
Why hazing remains so popular
 
Working at The Allied Group, a higher education marketing firm, I realize that, abuses like hazing aside, fraternities and sororities can play an important role in developing tomorrow’s leaders.  Forbes magazine stated, “The social skills that help students gain admittance into the Greek system are the same aptitudes that can later give them a leg-up in corporate climbing. Plus, once they've graduated, they can tap into the network of past fraternity brothers or sisters who litter all tiers of corporate America.”  American presidents and many corporate CEOs are fraternity members.
 
Hazing is the dark site of Greek life, causing cases of physical and emotional injury, even death. So why do fraternities and sororities keep doing it?  A classic study by renowned psychology researcher Dr. Elliot Aronson and Judson Mills, PhD reveals the answer.
 
Research finds the key
 
Aronson and Mills invited Stanford University students to join a group discussing the psychology of sex. To attend, new members had to submit to an embarrassing initiation procedure. For some it was excruciating; others underwent a milder initiation. Afterward, each student listened to the same recording of a supposed group meeting. It was purposely designed to be as boring as possible, a halting academic discussion of the secondary mating characteristics of birds. It was far from the tantalizing yet insightful exchange promised.
 
Afterwards, the students rated several aspects of the discussion. The mild initiation group rated it accurately: boring and worthless; the members dull and annoying. But those in the severe initiation group assessed the conversation as interesting and exciting. They regarded group members as “attractive and sharp.”
 
Clearly, their view of the group and its recorded discussion was strongly altered by the severity of their initiation. When other scientists replicated the experiment using different admission rituals, the result was always the same. As Dr. Aronson and his coauthor put it, “Severe initiations increase a member’s liking for the group.”
 
This evidence reveals the reason why hazing is so hard to eliminate: it works. The strictest college rules will not stop it. We know a lot of effective marketing communication strategies, but none that will eradicate a practice that binds members so tightly to organizations. You might as well ask the Marines to abolish boot camp!
 
The only useful anti-hazing strategy is to find other equally effective but less risky ways to test and indoctrinate new pledges. Robert Cialdini, PhD points out that plenty of dirty, distasteful jobs in society need doing. If fraternities volunteered to take them on during Hell Week, it would not only benefit the community but the fraternity’s image as well. Remember, it doesn’t matter what the initiation ritual is – as long as it’s severe, it’s effective. 
 
Could colleges instruct fraternity members about these matters so that the dangers of hazing can be eliminated?  Why not?
 
 
 
 
 
 
 
 

Marketing Madness? Not So Much . . .

Wednesday, March 28, 2012 by Steve Condon

For college basketball fans, this weekend is the Final Four, the culmination of March Madness. This is a sporting event that involves the 68 best college basketball teams playing each other in a single-elimination format that generates a lot of passion and exciting games. Fans travel the country following their favorite school as teams are eliminated until the Final Four teams and ultimately one champion is left. The common theme of this event is "survive and advance" to the next round; this survivor mentality makes the entire month a very tense time for players, coaches and fans alike.

Fortunately your own marketing strategy does not have to be so tense; we have many chances to establish a successful marketing program. Unlike the March Madness tournament, marketing is not a "one and done" exercise; when one marketing strategy "loses," you don't go home, but you get the opportunity to try something else.

Today's business owner has many option when it comes to both managing and marketing their business. Whatever the business you are in, many vendors specialize in those fields and finding a compatible business partner can help a business in many ways.

Colleges are able to hire a higher education marketing firm. Large companies are able to hire outside help for business process outsourcing solutions. Non-profit companies are able to partner with a post card mailing service. These are all ways that the business owner -- small or large -- can utilize to maximize their company's ROI.

The Allied Group works with their clients to help them understand what they need. We work to assess your situation and offer a solution to help you meet your needs. We understand that marketing and business management is not a "one and done" deal so take advantage of the options that are available to you.

So if you are watching the Final Four this weekend and are feeling the intensity of the "loser goes home" mentality, take comfort that your marketing and business plan is not "one and done" so you can utilize various methods to get to your goals.

Enjoy the games this weekend!

 

 

 

 

 

 

 

 

Allied Runs Road Race

Tuesday, March 20, 2012 by Melanie Mathews

HESSCO Elder Services provides services for older people in Foxboro and many surrounding towns, helping elders to live independently and safely at home for as long as possible.

This year, HESSCO partnered with Mick Morgan’s for the First Annual Mick Morgan’s St. Patrick’s Day 5K Road Race. All proceeds from the race are used to support HESSCO Elder Services’ programs for local seniors and those who care for them.

Allied’s Peter McFarland, Caroline Conte, Steve Condon, and Jenna Kenney ran the 5K road race to raise $275 for HESSCO Elder Services.

Great job team and thank you!

Click here to see more pics!

The Rumor Mill’s Power to Help or Harm Your Institution

Monday, March 19, 2012 by Larry Rondeau

Whether good or bad, rumors can have a big effect on a college. Stories about your institution’s positive results can send its stock soaring with students and parents. Negative gossip can hinder yield programs and enrollment.
 
Rumors don’t have to be true to have impact. According to eminent social psychologist Elliot Aronson, PhD and colleague Anthony Pratkanis, PhD, in the 1980s the “Leaflet of Villejuif” began circulating in France. This plain typewritten pamphlet exhorted parents to boycott popular soft drink brands like Coca-Cola, Schweppes and Canada Dry, charging they contained dangerous chemicals that could harm children.
 
The power of rumor and innuendo
 
A survey of 150 French housewives found that 19% had stopped buying the brands mentioned. Another 69% said they intended to support the boycott. Elementary school teachers and physicians were surveyed; half of the doctors and nearly all the teachers agreed with the leaflet’s statements. Fewer than 10% of these educated professionals bothered to check the truthfulness of its claims. That’s sad, because virtually all of them were false. E330, the food additive claimed to be highly carcinogenic, was actually the European Union’s code for harmless citric acid, found in oranges and grapefruit.
 
Mark Twain wrote, “A lie can travel halfway around the world while the truth is putting on its shoes.” It can do a great deal of damage along the way. Because we hear rumors from people we know or learn about them through trusted media sources many don’t bother to check their validity. But they can have a big impact on reputations, applications and yield.
 
One study asked participants to rate political candidates after reading fabricated headlines. Some contained a direct accusation (“Bob Talbert Linked with Mafia”), a damning question (“Is Karen Downing Associated with a Fraudulent Charity?”), a denial of impropriety (“Andrew Winters Not Connected to Bank Embezzlement”) or a completely neutral statement (“George Armstrong Arrives in City”). Aronson and Pratkanis relate:

The results showed, not surprisingly, that candidates linked with a directly incriminating headline were perceived more negatively.  Strikingly, however, merely questioning whether a candidate had performed an undesirable behavior also resulted in negative perceptions of the candidate – just slightly more positive than those evoked by a direct incrimination…The source of the innuendo made little difference. The candidates were still rated negatively even if the source of the headline was a newspaper lacking in credibility (the National Enquirer or the Midnight Globe as opposed to the New York Times or the Washington Post).

 What can you do about rumors?
 
According to marketing professor Allan Kimmel, one key to rumor control is: “Talk!...For the most part, a refusal to talk, whether it be to journalists, [students and parents]…or other concerned parties conveys the message that the [institution] has something to hide and adds to uncertainty, or sometimes merely serves to confirm the fears underlying the requests for information.”
 
But, “In order to stand a chance of succeeding," say Drs. Aronson and Pratkanis, “such refutations should not overstate the case, should embed the rumor in a negative context (or damn it, refute it, then damn it again and replace it), and should not repeat verbatim particularly memorable rumors.” Quick action by high-ranking college officials can limit the damage false factoids may cause. Institutions with established records of integrity and community service will find it easier to protect or restore their reputations.

The Allied Group is an innovative, award-winning marketing communications company offering Search, Conversion, Stealth and Yield programs as well as full-service fulfillment to colleges and universities.
 

The Rumor Mill’s Power to Help or Harm Your Business

Monday, March 19, 2012 by Larry Rondeau

Whether good or bad, rumors can have a big effect on an organization. Stories about a company’s positive results can send its stock price soaring. Negative gossip about a firm can seriously hurt sales. 

Rumors don’t have to be true to have impact.  In the 1980s the “Leaflet of Villejuif” began circulating in France. This plain typewritten pamphlet exhorted parents to boycott popular soft drink brands like Coca-Cola, Schweppes and Canada Dry, charging they contained dangerous chemicals that could harm children. 

The power of rumor and innuendo

A survey of 150 French housewives found that 19% had stopped buying the brands mentioned. Another 69% said they intended to support the boycott.  Elementary school teachers and physicians were surveyed; half of the doctors and nearly all the teachers agreed with the leaflet’s statements. Fewer than 10% of these educated professionals bothered to check the truthfulness of its claims. That’s sad, because virtually all of them were false. Eminent social psychologist Elliot Aronson, PhD and colleague Anthony Pratkanis, PhD state in their account that E330, the food additive claimed to be highly carcinogenic, was actually the European Union’s code for harmless citric acid, found in oranges and grapefruit.

Mark Twain wrote, “A lie can travel halfway around the world while the truth is putting on its shoes.” It can do a great deal of damage in its travels. Because we hear rumors from people we know, or we learn about them through trusted media sources, we often don’t bother to check their validity. But they can have a big impact on both reputations and sales.

One study asked participants to rate political candidates after reading fabricated headlines.  Some contained a direct accusation (“Bob Talbert Linked with Mafia”), a damning question (“Is Karen Downing Associated with a Fraudulent Charity?”), a denial of impropriety (“Andrew Winters Not Connected to Bank Embezzlement”) or a completely neutral statement (“George Armstrong Arrives in City”).  Aronson and Pratkanis relate:

The results showed, not surprisingly, that candidates linked with a directly incriminating headline were perceived more negatively.  Strikingly, however, merely questioning whether a candidate had performed an undesirable behavior also resulted in negative perceptions of the candidate – just slightly more positive than those evoked by a direct incrimination…The source of the innuendo made little difference. The candidates were still rated negatively even if the source of the headline was a newspaper lacking in credibility (the National Enquirer or the Midnight Globe as opposed to the New York Times or the Washington Post).

What can you do about it?

According to marketing professor Allan Kimmel, one key to rumor control is: “Talk!...For the most part, a refusal to talk, whether it be to journalists, customers…or other concerned parties conveys the message that the company has something to hide and adds to uncertainty, or sometimes merely serves to confirm the fears underlying the requests for information.”

But, “In order to stand a chance of succeeding," say Aronson and Pratkanis, “such refutations should not overstate the case, should embed the rumor in a negative context (or damn it, refute it, then damn it again and replace it), and should not repeat verbatim particularly memorable rumors.” Quick action by high-ranking officials can limit the damage false "factoids" may cause. Organizations who have established a record of integrity will find it easier to protect and restore their reputations.

The Allied Group is a marketing communications company offering full service fulfillment programs ,innovative marketing communications strategies and marketing support services to insurance and financial services companies.

 

Give and you shall receive

Friday, March 16, 2012 by Jenna Kenney

I recently came across an article about leadership influence, the go-giver way. The article highlighted a book written by Bob Burg and John David Mann titled "The Go-Giver".  This book focused on the "go-giver" theory and how it is related to business...

Everyone is familiar with a go-getter, someone who goes after what they want and in doing so makes things happen for themselves. A go-giver is different but comes up with the same, if not better, results. Someone who lives the go-giver way works with the theory of shifting your focus from getting what you want (me, me, me approach) to giving and putting other's interests first (them, them, them approach). They end up adding value for others and living a life of fulfillment but also having success while doing so and most likely making more friends along the way.

I found this "go-giver" perspective to be interesting and nice value to live by. I also couldn't help myself from relating this attitude to the customer service and sales aspect of business. For those of us who have chosen the sales and customer service field at Allied, we work with this giving mentality everyday.  And in doing so, we turn our customer service interactions into valued partnerships that will continue to grow.

The core of customer service and sales is valuing your customer and and putting their needs first. Whether their needs are about small business supply chain management, corporate marketing communications, data to print programs or helping them redesign their websites. If you value your customers needs before your own, they will notice and in turn will enjoy working with you going forward.  This will also make them want to be more than just your customer, they will start to look to you as a valued partner.

And, once this shift happens you will begin to notice that they value your opinion and look for it when it comes to their business needs. The most valuable gift you have to offer to your clients is yourself. Once we realize this as customer service and sales professionals, people will start to view us as partners and that's when the fun of being a strategic print and marketing partner really begins.

 

 

Increasing search traffic for free? Really?

Thursday, March 15, 2012 by Melanie Mathews

It's true. I do not tell a lie...but you must be ready for some work! Increasing your search traffic can be done successfully and it can be done organically it just involves a bit more work than paid search. If it's free then why not try right? Here's just a couple tips to get you started...

First things first
Make sure that you are writing about (blogging and producing content) that people are actually searching for. You want to make sure that your efforts are being seen by the people that are searching for them so make sure that you are producing content that is relevant. You can use a keyword grader to make sure that your efforts are worth the trouble...use Google's grader. And you want to make sure that the content you are producing is in line with the keywords that you are targeting. It's just one of the many important marketing communication strategies that you should be using. 

Another great way to increase search traffic
Link building. Promote promote promote. If you have great relationships with your partners ask them to promote your online content or blog posts. Share on LinkedIn and have your employees share as well. The more your content is shared organically the more traffic you will see. Also, when you are hyperlinking make sure your links are specific and not generic. So use 'Increase Web Traffic' as opposed to 'Read More'...this is a great tip from MarketingProfs (thanks). 

Allied is an integral part of our clients' marketing and sales support initiatives and if you have any questions please Contact Us here especially if you would like to discuss your integrated marketing communications campaign plans...we can help. 

Why you could use a little Promotion!

Wednesday, March 14, 2012 by David Speakman

Creative Design MarketingLet's face it, your product is probably boring as hell. And your competitive advantages are probably just as much of a snoozer. That doesn't mean you don't have a great product or that your competitive advantages are not accurate (though I might challenge you on that one), but we'll go with it for now. These are pretty harsh words. But to truly strategize, deploy and reap the rewards of compelling lead generation methods, you can let me ask the questions, or you can just ask them of yourselves. Who really cares? Why would I pick up the phone or log on to that personalized URL, or take any action that you request of me?

Most of the time the answer is "I wouldn't". And that's OK. Think about what you are trying to do. You're trying to send out a series of direct marketing postcards to see if anyone responds. Let's talk about expectation. What are you expecting them to do? Have you really thought about that? Have you put yourself in that very same position. Try it. But take yourself out of your business/industry and apply it to something more generic. What did you come up with?

See the problem is that most of us are simply too close. We live, breathe, eat, sleep and surround ourselves with our work. And that's natural. Hell, it does occupy probably 75% of our lives. A truly integrated marketing communications campaign includes a promotion or a giveaway or a contest...you get the idea. And multiple channels—print, digital (microsites, email, phone etc...), social, mobile, phone etc...need to be activated to reach maximum success. Think OTB (I have to use an acronym for "out-of-the-box" because I can't bring myself to say it) — what are you asking them to do...literally? Pick up the phone? Well how could you pick up the phone for them? How about if you were a puppeteer? Are you trying to get them to listen? That means you need to get their attention. How about a singing telegram? Are you trying to get them to a microsite? Send them an electronic device with your microsite already up on it.

Don't worry about the absurdity or cost of the idea. Corporate marketing communications don't have to be so corporate. Have you actually sat down and determined the value of a lead? Once you do, it will become obvious what you'd be willing to pay for that lead. Once you've got a budget and all your crazy ideas laid out on the table, you can start to make some real decisions.

And by the way, last I checked, milk was about as boring as it gets! Unless you're marketing vanilla ice cream, give it a try! 

How targeted is your list?

Thursday, March 8, 2012 by Melanie Mathews

This isn't a new question...people have been asking this question for years - even before email marketing was standard marketing practice. Every company needs a prospect list and it needs to be targeted. 

The next question of course would be...how? How do I develop this amazing targeted prospect list Melanie? Well, I am not saying I have all the answers but I can help a bit. Two simple tasks...

First - make sure that you are making the most of all of your online forms. Capture the info on the people who are following you. Don't give content away for free - gate it! If you released a white paper or case study, gate it with a form for download. That's one of the easiest and best ways to start building a list. Just be aware that if you ask too much you will likely get a whole lot of droppers (people who don't fill out the form and leave the page). It doesn't matter how good your 'offer' is, if you ask for more than a few pieces of info they will leave. 

Second - have someone build a targeted list for you using predicted modeling. Your marketing communication strategies can be amazing but if they are falling on deaf ears then it doesn't matter now does it? As a top direct marketing agency, Allied deals with this challenge constantly and we have been successfully building lists for clients for years. Predictive modeling takes your current customer list and builds a highly targeted prospect list based on the data from your customers. It's a bit more complicated but it works.

If you want to discuss this in further detail give us a call or submit your info on our 'form'...

Years of Marketing Bliss

Monday, March 5, 2012 by Steve Condon

My wife and I celebrated our 17th wedding anniversary this past weekend. We have a lot of "give and take" that makes our relationship work: We enjoy being out together and being with our kids but we support each other's individual interests. She goes away with girlfriends each year; I go away to a Patriots game with some buddies. She goes to a yoga class 2-3 times a week; I run 2-3 times a week. She meets with a regular book club; I play basketball one night a week. As is the case in other successful relationships, each side understands the others' goals and aspirations and encourages those things.

Your relationship with your marketing partner should work the same way. The relationship between a business owner and their marketing partner should be as "open" as any successful relationship you might have in your life. Think of any successful relationship you have  - spouse? friend? neighbor? What makes it successful? Certainly we don't need all the details of your personal relationship but chances are the overriding theme is that you have an  understanding and expectation of what you expect from that person. You might not be the "best friend" to the next door neighbor but if you have a mutual understanding of each other, it works!

The Allied Group works closely with clients so we have a clear understanding of our role in the relationship. For some clients, we are their main resource and serve as the role of their marketing department, assisting on just about everything from lead generation to promotional printed products to redesigning their website. For other clients, they may have their own marketing resources but they need Allied to "fill in the cracks" of what they cannot do internally.

When you are not clear on roles and expectations, like other relationships, your relationship with a top direct marketing agency could be headed for trouble. If your client expects one service and you expect something else, this creates the confusion that generally leads to bad feelings and frustration -- on both sides!

We suggest you sit and meet with the client on a regular basis to discuss goals and aspirations. Our formal Client Retention Program mandates that regular meetings occur with all of our larger clients so that we always are aware of what they want, what they expect and lastly, how they perceive our value to them. On our side, these regular meetings keep us aware of their constantly evolving needs, allowing us to react to those needs.

We have found these retention meetings to be a great source of information and a chance for both sides of the relationship to discuss the future. Like a good relationship with a spouse or a close friend, a clear understanding of roles and expectations can help pave the way for many years of a satisfying relationship for both sides.

How well do you know YOUR client?

 

 

 

 

 

 

 

 

 

 

Free Speech – Will risking it really help smokers quit?

Monday, March 5, 2012 by Larry Rondeau

The Boston Globe reported last Wednesday that  a federal judge blocked the new FDA requirement that tobacco companies put graphic images on cigarette packaging. The article outlined the judge's ruling that requiring the images, which include "a sewn-up corpse of a smoker and a picture of diseased lungs, on cigarette packs violates the free speech amendment to the Constitution.”

This raises a serious issue, presenting all, including educators, with a dilemma. On the one hand, evidence that smoking kills is overwhelming.  I had to watch it destroy my mother’s favorite uncle. Efforts to help smokers stop and aid teenagers to avoid smoking are commendable. Clearly, we’d all be better off if smokers quit in droves.

Reducing smoking-related illnesses is a worthy goal.  But is it worth eroding the cherished freedom of speech on which all Americans, especially educators, depend? That’s a question for the Supreme Court. Despite the health issues, the specter of government edicts forcing organizations to publicly say negative things about their activities is not a pleasant one. So, we must ask – is the reward worth the risk?  Do graphic, fear-arousing images actually help people quit smoking?

What the research shows

There is no question that graphic images on Canadian and Australian cigarette packs have proven to make smokers think about health hazards and consider quitting. A WHO bulletin stated, “The research on pictorial warnings show that they are: (i) more likely to be noticed than text-only warning labels; (ii) more effective for educating smokers…and for increasing smokers’ thoughts about the health risks; and (iii) associated with increased motivation to quit smoking.”

But motivation doesn’t necessarily translate into action. Consider how noted social psychologist and textbook author Dr. David Myers summed up the research: “Many people who have been made to fear an early death from smoking continue to smoke. When the fear pertains to a pleasurable activity, notes Elliot Aronson (1997), the result is often not behavioral change but denial.”

In fact, the eminent Dr. Aronson states that studies show smokers who’ve tried to stop and failed are the group most likely to deny or minimize the hazards of smoking. They rationalize it away. Aronson and his coauthors cite research showing ways that frightening pictures can actually reduce smoking. Smokers shown graphic images of lung cancer and then given a pamphlet outlining ways to quit lowered their daily cigarettes by 77% (from 69 to 26). Those who saw disturbing photos without specific instructions smoked less for a time, but soon returned to smoking nearly as much as they had before (64 daily cigarettes merely dropped to 54). 

But even the group who substantially reduced their cigarette intake continued to smoke during the three month study. I could locate no data showing that graphic images on cigarette packaging really helps people quit. In fact, a Prevention First report states that fear tactics are ineffective in deterring young people from smoking. Is it worth eroding freedom of speech for a smoking cessation strategy not proven to help substantial numbers to stop? 

An alternative

Influence expert Robert Cialdini, PhD told me in personal correspondence that one way to reduce negative behavior is to link it to a disliked or disrespected outgroup. Nicotine is a highly addictive drug. Perhaps we need ads comparing tobacco companies to drug cartels and cigarette dealers to those who sell dangerous drugs in neighborhoods and schools. That exercise of free speech might get results!

The Allied Group offers innovative marketing communications strategies, Search, Stealth and Yield programs, marketing support and full service fulfillment.
 

 

Old Man Winter Takes a Season Off . . . Your Marketing Cannot

Monday, February 27, 2012 by Steve Condon

For those of us living in New England this has been a pretty easy winter. In the past wintertime in New England has meant lots of snow, cold temperatures and icy roads -- basically a pain in the neck. NOT this winter though  . . . so far this year we have had very little snow, temperatures have been mild and we have not been subjected to dangerous roads to drive on. For some people -- like the skiers in the area -- this is not the weather they like but for most of us we are enjoying this lack of winter conditions. Either way, it is clear that Old Man Winter has taken some time off this season!

How would you like to be able to take a season off?

Unfortunately, marketing professionals are not able to take a season off like Old Man Winter. The Allied Group defines Marketing as "The combination of strategic plans and specific tactical actions done intentionally and consistently to influence the perceptions of a target audience or individual buyer in order to create, maintain or grow revenue." This definition can be broken down in a number of ways but a critical component to that definition is the word consistently.

Allied works with various industries: Life Science Marketing. Marketing in Medical Devices. Higher Education Marketing. For these industries, the messages and methods to reach prospects might differ but they all rely on on thing: Consistency. Marketing is not a "quick hit" strategy; rather a successful marketing program requires strategic planning, precise execution, and a strong follow-up plan . . . a successful marketing program should always have a "next step" and a consistent flow of efforts to reach your clients and prospects.

Very few (if any) marketing messages can be successful with one approach or attempt. A great example of consistent messaging in a restaurant that all of us have eaten: McDonalds. It is safe to say that everyone knows McDonalds, knows what they serve and knows what kind of experience you will have going there. Yet you are consistently exposed to their advertising: television, radio spots, billboards, newspaper ads, direct mail coupons to our homes.

Direct Mail. Email Campaigns. Web Design Branding. Social Media. QR Codes. There are many ways to communicate your marketing message. Just like a carpenter uses the tools in his tool belt, the marketing professional has many "tools" to create their consistent messages.

So going back to our original question of "How would you like to be able to take a season off?" - The answer is NO.

What will be your next step in your marketing efforts?

 

 

 

 

 

 

Can Students Learn from Whitney Houston’s Death?

Thursday, February 16, 2012 by Larry Rondeau

Many were shocked and saddened by the sudden, unexpected demise of singer Whitney Houston. Most wonder about the cause of death. While answers will undoubtedly come from the toxicology report, the news media tells of the presence of strong prescription meds in her hotel room. Those at her last impromptu musical performance testify that she had been drinking and appeared under the influence. Some medications combined with alcohol can be deadly, especially for those bathing in a hot tub. The singer takes her place in a long line of talented people whose lives were cut short or ruined by drug and alcohol addiction.

Perhaps Houston’s death can provide the vivid example needed to make changes in the drinking habits of many college students. Admissions officers and college marketers do a great job in helping young people from a variety of backgrounds get an education that can enrich their future. But the unrestrained party atmosphere on some campuses can prove to be a trap leading to alcoholism, squandered opportunities and wasted lives. According to a Center for Science in the Public Interest report:

• Annually some 30,000 college students overdose on alcohol, requiring medical treatment.

• 44% of students attending 4-year colleges engage in binge drinking.

• 19% of college students ages 18–24 met the criteria for alcohol abuse or dependence.

• Every year, 599,000 students from 18-24 are unintentionally injured while intoxicated  More than 696,000 are assaulted by another student who has been drinking.

• 5% of female students reported that they were the victims of sexual assault, 75% of them raped while under the influence of alcohol.

And although a number of institutions have made efforts to curb binge drinking, it is still the norm at campuses across the nation. CSPI further reports, “Low price and very easy access to alcohol are strong correlates of binge drinking.” When discussing ways to get college seniors to attend a campus event, one official observed that offering cheap beer would guarantee a large crowd.

The result

Research shows the habits learned on campus can last a lifetime. The American Journal of Public Health reports that binge drinking rates of college students closely correlate with those of adults living in the same state. “The rate of binge drinking among college students was about 32 percent lower–36 percent compared to 53 percent–in the 10 states with the lowest rates of adult binge drinking compared to the ten states with the highest.”

This could mean that students are imitating behavior they’ve seen at home. But studies also show that many enduring adult attitudes and behaviors were formed in the college years. Regardless of where they learned to drink irresponsibly, many promising young people may well experience the truth of Mark Twain’s statement, exemplified by Lindsay Lohan, Amy Winehouse, Chris Farley and Whitney Houston: “It is easier to stay out than to get out.”

Possible solutions

Colleges already make commendable efforts to stop binge drinking. Can they do more? Raising liquor prices at campus pubs might be a good start. Also, making effective use of social psychology research can increase the impact of student information programs. Renowned communication psychology expert Dr. Robert Cialdini suggested to me in private correspondence that one tactic to lessen the allure of excessive alcohol consumption is to link it to “a disliked or disrespected outgroup.” He wrote, “One way to reduce binge drinking among college students might be to inform them that binging is the norm for high school students.”

The Allied Group is an innovative marketing communications company offering personalized direct marketing, Search, Conversion and Yield programs along with along with full-service fulfillment.
 

Play Ball (For a Long Time) !

Thursday, February 16, 2012 by Steve Condon

The Boston Globe this week showed their annual picture of a large truck driving all of the Boston Red Sox equipment down to spring training in Florida. This is a much anticipated photo for Boston sports fans, as it signals the end of winter and lets us dream about what our beloved Sox will do this summer. For me, it also strikes me as a reminder about the length of the baseball season.

baseballSpring training gets going in February and the World Series does not end until late October - 8 months! Between now and then, you will probably shovel snow, cut the lawn many times, wish your Mom a happy Mothers' Day, maybe take a vacation, rake leaves, see the kids finish one school year and start another. For baseball players, this is one long season with many ups and downs.

Like a baseball season, your marketing season (which basically never ends) will have those peaks and valleys. A baseball season lasts 162 games and teams will have both winning and losing streaks, there will be injuries, there will be high times and low times. A marketing season will have at times an abundance of leads and opportunities to work on - and there will be be "slow" times. There will be marketing campaigns that work and some that don't. Either way, you will have to persevere through the entire season.

Like a baseball team, your marketing program will have strengths and weaknesses. A baseball team might have a great infield, good hitting but poor pitching. A marketing "team" might have strong creativity and proactive ideas but poor execution. Either way, your strengths need to compensate for the weaknesses so, as a team, you win at the end.

Like a baseball game, you will have many opportunities to score. A baseball game consists of nine innings and each inning allows three batters (at minimum) to make something happen. In a marketing game, you get many chances to make something happen. It will be up to your marketing team to be resourceful (like a good baseball team) to execute a plan for maximum "runs scored."

As your favorite baseball team relies on key areas such as hits, runs and good defense, your marketing team should focus on key areas like lead generation, data appending, promotional imprinted products, and mail order fulfillment services. As the baseball managers rely on statistics to manage and guide their team, a top direct marketing agency uses statistics like ROI, sales conversion, and profit margin to manage their team.

So as we see that infamous truck head to Florida with all the bats, gloves, and balls, it makes you remember the long season ahead for both baseball players and marketing people alike.

Play Ball! 








 

Can you Feel (or Share) the Love?

Tuesday, February 14, 2012 by Brian Butler
Today being Valentine’s Day, all sorts of romantic messages, flowers, cards, candy and dinners abound. Expectations run high, and credit card bills run higher. But, we know that in order to keep our loved ones around, it is critical to notice and appreciate them from time-to-time, especially on the special days. 

Here’s the question then, in your marketing communication efforts, how much “love” do you extend to your customers (and prospects)? And, how often? Just as in personal relationships it is important to feel connected through specific regular acts of kindness, it is equally important to do in our business relationships as well.

As consumers, we have more choices than ever in our shopping lives. There are more products available and more channels in which to purchase them than ever before. In business, it has become critical to communicate with our audience in whichever media they prefer. One size does not fit all. 

Just as some people would prefer one red rose to a box of chocolates, certain buyers may prefer to be in touch with you via: mail, the web, with mobile devices or tablets or via social media.  Make sure your marketing communication strategies include all of these tactics to ensure the widest possible delivery of your messages and offers. 

At work, integrated, multi-channel marketing programs that include all these methods are your best bet to help your entire audience feel “loved”.  At home, go get the chocolates, flowers, cards and…throw in a romantic dinner too!